a13e3a8af3
Closes #ISSUE Release Notes: - N/A --------- Co-authored-by: Katie Geer <katie@zed.dev> Co-authored-by: Marshall Bowers <git@maxdeviant.com> Co-authored-by: David Kleingeld <davidsk@zed.dev>
51 lines
3.1 KiB
Markdown
51 lines
3.1 KiB
Markdown
# Billing
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We use Stripe as our payments provider, and Orb for invoicing and metering. All Pro plans require payment via credit card or other supported payment method.
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For invoice-based billing, a Business plan is required. Contact [sales@zed.dev](mailto:sales@zed.dev) for more information.
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## Billing Information {#settings}
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You can access billing information and settings at [zed.dev/account](https://zed.dev/account).
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Most of the page embeds information from our invoicing/metering partner, Orb (we're planning on a more native experience soon!).
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## Billing Cycles {#billing-cycles}
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Zed is billed on a monthly basis based on the date you initially subscribe. You'll receive _at least_ one invoice from Zed each month you're subscribed to Zed Pro, and more than one if you use more than $10 in incremental token spend within the month.
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## Threshold Billing {#threshold-billing}
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Zed utilizes threshold billing to ensure timely collection of owed monies and prevent abuse. Every time your usage of Zed's hosted models crosses a $10 spend threshold, a new invoice is generated, and the threshold resets to $0.
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For example,
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- You subscribe on February 1. Your first invoice is $10.
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- You use $12 of incremental tokens in the month of February, with the first $10 spent on February 15. You'll receive an invoice for $10 on February 15
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- On March 1, you receive an invoice for $12: $10 (March Pro subscription) and $2 in leftover token spend, since your usage didn't cross the $10 threshold.
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## Payment Failures {#payment-failures}
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If payment of an invoice fails, Zed will block usage of our hosted models until the payment is complete. Email [billing-support@zed.dev](mailto:billing-support@zed.dev) for assistance.
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## Invoice History {#invoice-history}
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You can access your invoice history by navigating to [zed.dev/account](https://zed.dev/account) and clicking `Invoice history` within the embedded Orb portal.
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If you require historical Stripe invoices, email [billing-support@zed.dev](mailto:billing-support@zed.dev)
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## Updating Billing Information {#updating-billing-info}
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Email [billing-support@zed.dev](mailto:billing-support@zed.dev) for help updating payment methods, names, addresses, and tax information.
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> We'll be updating our account page shortly to allow for self-service updates. Stay tuned!
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Please note that changes to billing information will **only** affect future invoices — **we cannot modify historical invoices**.
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## Sales Tax {#sales-tax}
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Zed partners with [Sphere](https://www.getsphere.com/) to calculate indirect tax rate for invoices, based on customer location and the product being sold. Tax is listed as a separate line item on invoices, based preferentially on your billing address, followed by the card issue country known to Stripe.
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If you have a VAT/GST ID, you can add it at during checkout. Check the box that denotes you as a business.
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Please note that changes to VAT/GST IDs and address will **only** affect future invoices — **we cannot modify historical invoices**.
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Questions or issues can be directed to [billing-support@zed.dev](mailto:billing-support@zed.dev).
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